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English
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Business English
The Business English courses can all be followed as individual modules or can be combined to create a tailor-made course fitting the student's needs. See also M & M+ cursussen and English Exam training (BEC - Business English Certificate).
1. All-round Business English
For professionals who work in an international environment and need to have contact with colleagues, customers or suppliers in English, both verbal and written).
- Telephoning
- Writing in English (letters, e-mails, reports)
- Participating in meetings, negotiating, giving presentations
- Everyday work-English
2. The Language of Meetings
For professionals who have an advanced level of English and regularly attend meetings in English).
- Presenting an argument
- Asking and giving opinions
- Agreeing and disagreeing
- Interrupting
- Clarifying (rephrasing, correcting misunderstandings, asking for confirmation/ repetition)
- Questioning
- Proposals
- Compromising
3. The Language of Telephoning
For receptionists, telephonists, secretaries and other employees who have to make regular telephone calls in English. A certain amount of social English is also practised. Emphasis is put on pronunciation and the correct verbs and vocabulary.
- Answering the phone
- Beginning and ending a call
- Messages
- Dealing with problems
- Making appointments
- Dealing with information
- Language: e.g. Could/Can/May/Would
- Spelling the alphabet
- Telephone numbers
4. The Language of Presentation
For students who regularly have to give presentations in English and/or who need guidance in improving their presentation skills.
- Qualities of a good presentation
- Structuring a presentation
- Presenting persuasively
- Overcoming fear of speech
- Non-verbal communication (body, voice, posture)
- Useful in-between phrases
- Ice-breakers
- Pausing, pacing and sentence stress
5. The Language of Negotiating
For students who are regularly in negotiating situations in English.
- Negotiation face-to-face and on the phone
- Sounding more diplomatic
- Expressions for Negotiations
- With the help of a video camera
6. The Language of Business Reports
For professionals who regularly have to compile reports in English.
- Presenting findings
- Report organisation and structure
- Making comparisons
- Referencing illustrations and representing numbers
- Conclusions and recommendations
- Summaries
- Active and Passive voice
7. E-mail English
For professionals who regularly need to write business emails and often have problems with fast and faultless writing in English.
- Formal and informal English
- Opening and closing
- Arranging an meeting
- Invitations and directions
- Inquiring and orders
- Asking for payment
- Complaints and Apologies
- Being direct and brief
- Being indirect and polite
8. Business Skills and Socializing
For students who work in an international environment and often have to travel abroad.
- Sounding diplomatic and being tactful
- Ice-breakers
- Winning trust
- Small talk
- Networking
- Cultural differences
- Eating out
- Travelling
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